Technology Leader with a track record of transforming portfolios and delivering measurable results.
Partners with organizations to bring the strategic clarity, cultural alignment and execution discipline to move from uncertainty to momentum.
From banking and insurance to healthcare to cybersecurity to retail - transformational change inside organizations where complexity is high and the cost of stagnation is not an option.
Banking and insurance runs on trust, compliance, and zero tolerance for delivery failure.
From UK retail banking to US financial services, from insurance analytics to cybersecurity for regulated institutions — a career built in some of the most demanding delivery environments in the world. The sector doesn’t forgive late, incomplete, or non-compliant. Neither does my approach to delivery.
Sector impact at a glance
$120M
regulatory programme delivered for UK banking
$1.4M
annual waste eliminated at SVB
30+ yrs
banking & insurance delivery experience
23%
reduction in portfolio delivery cost at SVB
$140M
infrastructure re-hosting programme managed
64→93%
delivery certainty at SVB
Delivering under pressure in regulated financial environments
Silicon Valley Bank · Tempe, AZ
Agile Program Manager & Senior Scrum Master · 2020–2021, 2024–present
Brought in to lead Agile transformation across two new portfolios at SVB (part of First Citizens Bank); rebuilding delivery practices, driving data-driven decisions, and unifying six business verticals under one consistent model. Across two separate engagements, turned fragmented delivery into a high-performing, audit-compliant system.
Lloyds Banking Group · UK
Program Manager & Project Manager (contract) · 2010–2015
Two high-stakes engagements at one of the UK’s largest retail and commercial banks. First, delivered a $120M regulatory programme for the UK banking industry over two and a half years. Returned to lead a project relocating 615 colleagues across 39 offices against a 90-day hard deadline. Both delivered on time.
Walker International · UK, Cyprus & Iceland
Senior Software Consultant · Nov 1998 – Oct 1999
International software consultancy across banking clients in the UK, Cyprus, and Iceland; an early marker of the cross-border, cross-cultural delivery capability that has defined the career since.
Precision delivery in a sector where accuracy is non-negotiable
Nationwide Insurance · Scottsdale, AZ
Lead Business Analyst · Nov 2015 – Oct 2016
Managed comprehensive project initiation for a third-party policy rating and quoting tool, building genuine stakeholder buy-in across business, technical, and partner teams before a single line of code was written. Planned and executed full UAT to ensure the tool was ready for agents and customers.
Diligenta · UK
Lead Business Analyst (contract) · Dec 2012 – Jun 2013
Mitigated contract gaps between third parties on a $140M infrastructure re-hosting programme; the kind of engagement where commercial awareness, technical understanding, and stakeholder management all have to work in tandem.
AXA Group Solutions · UK
Senior Business Analyst (contract) · Mar 2007 – Mar 2010
Three years embedded in one of the world’s largest insurance groups, working at the intersection of business and technology to drive analysis and delivery across a complex, regulated environment.
Sun Alliance Insurance · UK
Senior Analyst / Developer · Jan 1992 – Aug 1996
Where it all started; four years in insurance as a Senior Analyst and Developer, building the technical and analytical foundations that have underpinned every delivery role since.
NatWest Insurance · UK
Service Representative · Jul 1990 – Jan 1992
The beginning of a career in financial services; customer-facing experience in insurance that built the business understanding behind every technical and delivery role that followed.
“Banking and insurance demand delivery that is precise, compliant, and built to last. That’s exactly the standard I’ve worked to for over 30 years — let’s talk about what that means for your organisation.”
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