Technology Leader with a track record of transforming portfolios and delivering measurable results.

Turning uncertainty into momentum, working fluently across both Waterfall and Agile ways of working.

From banking and insurance to healthcare to cybersecurity to retail - has led change inside organizations where complexity is high and standing still is not an option.

Nationwide insurance logo featuring a stylized white eagle with blue wings in front of a blue square, with the word "Nationwide" in black below.

Getting complex stakeholders aligned and keeping them there.

Insurance delivery runs on precision: the right scope, the right sign-offs, the right testing rigour. At Nationwide, the role was to bring those elements together by bridging the gap between business stakeholders, technical teams, and third-party partners to launch tools that agents and customers would actually use.

Nationwide Insurance · Scottsdale, AZ

Lead Business Analyst — stakeholder alignment & UAT delivery

Nov 2015 – Oct 2016

Context

This was TJ’s first US-based role, following a career built across the UK, bringing international perspective and cross-sector experience to a new market from day one. Hired based on a proven track record in insurance delivery.

The full picture

What was needed
A third-party policy rating and quoting tool needed to be launched for agents and customers — requiring complex stakeholder alignment from project initiation through to user acceptance testing.
What I did
Managed comprehensive project initiation processes in collaboration with key partners to build genuine buy-in for objectives, scope, and delivery approach. Gathered requirements, then planned and executed full user acceptance testing — coordinating across business, technical, and partner teams to ensure the tool was ready for the people who would actually use it.
What it meant
  • Stakeholder alignment achieved at project initiation, preventing downstream scope disputes and rework
  • UAT planned and executed to the standard required for a customer-facing insurance tool
  • New premium calculation tool launched successfully for agents and customers
  • Foundation built for TJ’s US career and the cross-sector leadership journey that followed

“If your stakeholders are not aligned or your delivery keeps stalling at the handoffs; let’s talk about how to fix that.”

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