Technology Leader with a track record of transforming portfolios and delivering measurable results.

Turning uncertainty into momentum, working fluently across both Waterfall and Agile ways of working.

From banking and insurance to healthcare to cybersecurity to retail - has led change inside organizations where complexity is high and standing still is not an option.

A disjointed team. No shared direction. Six months to turn it around.

When a team lacks cohesion, the problem is rarely individual performance, it is the absence of shared processes, clear priorities, and a culture focused on value over activity. At Health Services Advisory Group, I built all three from scratch. The results were measurable within three months.

Health Services Advisory Group · Phoenix, AZ

System Manager — Agile transformation & delivery

Oct 2016 – Apr 2017

Impact at a glance

+63%

improvement in value delivered (velocity) in 3 months

Team

disjointed unit transformed into a cohesive, high-performing team

IT↔Biz

partnership between IT and business significantly strengthened

The full picture

What was needed
A fragmented team with no defined processes, poor financial control, and no shared way of prioritising or planning resources. IT and the business were misaligned, morale was low, and delivery was unpredictable. The organisation needed structure, focus, and a culture shift, not just a manager.
What I did
Transformed a disjointed team into a cohesive unit by instituting defined processes and methods to measure progress. Drove the implementation of Agile practices to improve financial control, prioritisation, and resource planning. Introduced user stories and sprint reviews to create early client feedback loops and reframe team behaviour around value delivery rather than task completion.
What it meant
  • 63% improvement in additional value delivered (velocity) in just three months
  • Employee morale improved as teams gained clarity, purpose, and a shared way of working
  • Partnership between IT and the business strengthened. IT became visible as a value driver, not a cost centre
  • More frequent and predictable delivery of measurable business value achieved through changed team behaviour and stakeholder relationships

“If your team is busy but not delivering, or IT and the business are not pulling in the same direction; let’s talk about what a culture shift actually looks like.”

Get in touch →
HSAG Health Services Advisory Group logo