Technology Leader with a track record of transforming portfolios and delivering measurable results.

Turning uncertainty into momentum, working fluently across both Waterfall and Agile ways of working.

From banking and insurance to healthcare to cybersecurity to retail - has led change inside organizations where complexity is high and standing still is not an option.

Bridging the gap: keeping complex infrastructure migrations on track — and customers informed.

Infrastructure migration projects live or die on two things: technical execution and stakeholder trust. At Best IT, the role was to hold both together, coordinating network engineers, managing customer relationships, and ensuring nothing fell through the cracks.

Best IT · Phoenix, AZ

Project Manager

May 2015 – Nov 2015

Context

This was TJ’s first role after relocating from the UK to the US, bringing over two decades of project and program delivery experience into the US market from day one.

The full picture

What was needed

A Service Management Provider needed customer infrastructure and software migrated to new platforms on time, with minimal disruption, and with customers kept informed at every stage. Network engineers needed coordinating, incidents needed triaging, and progress needed to be communicated clearly to people who did not want surprises.

What I did

Oversaw the end-to-end migration of customer infrastructure and software to new platforms. Managed network engineers through the technical delivery while simultaneously serving as the primary liaison to customers; handling incident triage, progress updates, and keeping trust intact throughout a process that is inherently disruptive.

What it meant

Infrastructure and software migrated successfully to new platforms for multiple customers
Customers kept informed and confident throughout, turning a potentially disruptive process into a managed, trusted experience
Technical teams coordinated effectively across the delivery lifecycle
A US career launched on the same standard of delivery built over two decades in the UK

“If you need someone who can hold the technical and the human sides of a complex delivery together — let’s talk.”

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