Silicon Valley Bank, Tempe, AZ

SENIOR PROJECT MANAGER | PORTFOLIO LEAD, Jan 2024 – Present

In January on 2024, I was sought after to lead an Agile transformation for two new portfolios, developing SVB’s Agile practices and upgrading the new portfolio and program delivery plans to drive data-driven decisions.

Notable Accomplishments:

Enabling Operational Stability:

Leveraged previous SVB experience in scalable Agile and project practices for 15 product managers, 200+ engineers, analysts, and testers that encompassed six portfolios and 15+ Scrum teams, improving certainty of business value delivery from 64% to 93% on average for five teams and advancing stability by 23% in two months.

Driving Process Alignment:

Implemented strategies to unify six distinct business verticals into a cohesive portfolio and deployed a consistent delivery model, increasing efficiencies and ways of working/reporting along with ensuring alignment from SVP level down. Successfully met audit and compliance requirements for a large financial institution.

Circle K, Tempe, AZ

PROGRAM MANAGER, Jul 2023 – Dec 2023

I joined the Circle K team for brief contract assignment for the North American convenience store chain to implement agile-based project delivery processes within the Data Science division for teams located throughout the US and India.

Notable Accomplishments:

Pioneering Portfolio Transformation:

Revitalized department culture to maintain fixed team membership focused on scope and accountable empowerment by applying common Agile ways of working. Improved the predictability of the portfolio delivering business value from -56% to +76%, and portfolio stability from -43% to +25% within three months.

Leading Portfolio Planning:

Developed and launched a comprehensive portfolio planning and execution strategy including intake/triage process, technical delivery, testing, and release planning that aligned with business strategic objectives.

Banner Health, Phoenix, AZ

CYBERSECURITY PROGRAM MANAGER, Aug 2022 – Jul 2023

I was contracted with a leading non-profit health system spanning 30 hospitals across six states, leveraging my previous success in revitalizing underperforming programs. I managed a diverse portfolio of 12 cybersecurity projects, overseeing an $8M annual budget. In addition to training and mentoring project managers in addition, I served as the escalation point for project risks and constraints. Collaborated closely with CISO, Executive team, and architects to craft and implement strategic plans, securing stakeholder approval for critical initiatives.

Notable Accomplishments:

Creating High-Performing Teams:

Recruited to turn around a program struggling to deliver business value by mitigating the root cause, producing a workable plan in 30 days, and delivering value to the business in three months. Likelihood of the program delivering business value increased from 40% to 83%.

Propelling Effective Best Practices:

Created a common framework for cybersecurity engineering project delivery best practices, bringing a consistent approach, common reporting, and scalable governance for new cybersecurity project office. This model was implemented as a template for Banner Health IT.

Dignity Health, Phoenix, AZ

SYSTEM MANAGER, Sep 2021 – Jul 2022

Recruited to establish a department and develop processes focused on mitigating operational risks affecting physical systems critical to the safety of patients and clinicians. Spearheaded the creation of a robust cybersecurity strategy and built a specialized team to support and secure 1,900 healthcare facilities across 28 states.

Notable Accomplishments:

Delivering Operational Cost and Cybersecurity Risk Reduction:

Crafted business plans that addressed operational gaps and risks, resulting in 35% reduction in operational costs and a 48% decrease in risk exposure.

Orchestrating Agile Transformation:

Boosted the delivery cadence of business value by leading a comprehensive transformation of IT into an Agile, customer-focused delivery organization, measuring team behaviors, predictability, and stability to track the progress and success of Agile adoption.

Silicon Valley Bank, Tempe, AZ

SENIOR SCRUM MASTER, Sep 2020 – Sep 2021

While at Silicon Valley Bank, I led and coached two newly formed global Agile teams as Scrum Master, training and implementing agile practices and ceremonies. I held direct oversight of Portfolio/ Agile Release Train planning, delivery, and reporting.

Notable Accomplishments:

Improving Operating Framework:

Developed scalable workflows for the Liquidity and Deposit Accounts teams, establishing an enduring operating framework impacting 200+ IT staff and stakeholders, streamlining processes, and enhancing collaboration.

Strengthening Team Predictability:

Utilized proven and demonstrated knowledge of root cause analysis, Agile, and Waterfall delivery, achieving a 24% increase in consistent delivery of business value for the portfolio of 14 teams within 6 months.

Republic Services, Scottsdale, AZ

SCRUM MASTER, Mar 2020 – Sep 2020

I was enlisted as a contractor and given the task of aligning team performance to better match business needs. I coached and mentored 5 teams (approx. 40 staff members) to be more responsive to business value delivery.

Notable Accomplishments:

Increasing Business Value Delivery:

Boosted delivery of value (velocity) to the business of one team by 54% and improved sprint commitment certainty of all three teams on average from 62% to 85% by focusing on the delivery of business value rather than tasks/ work completed.

Fostering Accountable Empowerment:

Revolutionized team interactions by providing targeted coaching on individual roles and responsibilities, significantly enhancing accountability and collaboration across and within teams.

Dignity Health, Phoenix, AZ

CYBERSECURITY BUSINESS ANALYST | PROJECT MANAGER, Apr 2017 – Mar 2020

I was brought on board as a Cybersecurity BA and later advanced to a Project Manager based on previous success in turning around struggling projects and programs.

Notable Accomplishments:

Project Redirected to Value Delivery:
Implemented the use of agile practices to improve transparency and understanding of resource utilization for DevOps team struggling to deliver program timelines against operational priorities. Project was brought back on track within two months to deliver all in-scope value against hard end-date.

Leading Risk Avoidance Initiatives:
Spearheaded the creation of a state-of-the-art cybersecurity lab, designed to emulate the Dignity Health environment and conduct risk mitigation exercises. This facility enabled the evaluation of new cybersecurity tools in a controlled, risk-free setting and simulate incidents for improved resolution strategies.

Health Services Advisory Group, Phoenix, AZ

SYSTEM MANAGER, Oct 2016 – Apr 2017

As the System Manager, I successfully transformed a disjointed team into a cohesive unit by instituting defined processes and methods to measure progress. I drove the implementation of Agile practices to improve financial control, prioritization, and resource planning.

Notable Accomplishments:

Advancing Project Delivery and Control:
Improved employee morale, strengthened the partnership between business and IT and elevated the awareness of IT to business needs through the introduction of user stories and sprint reviews for early client feedback.

Emphasizing Value Delivery:
Focused teams on the delivery of value to the business rather than work done, enabling more frequent and predictable delivery of measurable value by augmenting team behavior and stakeholder relationships. Achieved a 63% improvement in additional value delivered (velocity) over three months.

Nationwide Insurance, Scottsdale, AZ

LEAD BUSINESS ANALYST, Nov 2015 – Oct 2016

Onboarded based on success within previous insurance roles.

Notable Accomplishments:

Championing Rapid Alignment with Stakeholders:
Managed comprehensive project initiation processes in collaboration with key partners and stakeholders to drive buy-in for project objectives, scope, and high-level approach to solution delivery.

Providing UAT Leadership:
Gathered and coordinated planning and execution of user acceptance testing for third-party solutions regarding policy rating and quoting, allowing the business to launch a new tool designed for agents and customers to use to calculate insurance premiums.

Best IT, Phoenix, AZ

PROJECT MANAGER, May 2015 – Nov 2015

I oversaw projects for Service Management Provider involving migration of customer infrastructure and software to new platforms, managing network engineers, and liaising with the customer for triage of incidents and progress updates.

UK Work Experience prior to 2015

Lloyds Banking Group, UK, Project Manager (contract), May 2013 – Jan 2015: Led project to relocate 615 colleagues between 39 offices against 90-day hard timeline.

Diligenta, UK, Lead Business Analyst (contract), Dec 2012 – Jun 2013: Mitigated contract gaps between third parties for $140M infrastructure rehosting program.

Lloyds Banking Group, UK, Program Manager (contract), May 2010 – Dec 2012: Delivered $120M regulatory program for UK banking industry.

AXA Group Solutions, UK, Senior Business Analyst (contract) Mar 2007 – Mar 2010

Orange Telecom, UK, Project Manager (contract), Aug 2006 – Feb 2007

AOL, UK, Project Manager (contract), Sep 2005 – Aug 2006

Virgin Mobile, UK, Program Manager, Apr 2001 – Sep 2005

Adaytum, UK/Australia, Senior Software Consultant, Nov 1999 – Apr 2001

Walker International, UK, Cyprus, Iceland, Senior Software Consultant, Nov 1998 – Oct 1999

Capita, UK, Senior Business Consultant, Aug 1996 – Nov 1998

Sun Alliance Insurance, UK, Senior Analyst/Developer, Jan 1992 – Aug 1996

NatWest Insurance, UK, Service Representative, Jul 1990 – Jan 1992

TJ Tucker